Last updated: November 10, 2026
When you create a Threadline account we collect your name, email address, and any channel credentials you connect (WhatsApp, Messenger, email). We also store the conversations that pass through your connected channels so replies can be generated and reviewed.
We use your information to operate your account, connect your channels, generate AI replies, and provide support. We do not sell your data to third parties.
Channel credentials are encrypted at rest. All traffic to and from Threadline runs over HTTPS. Access to your conversations is restricted to your account.
Threadline connects to third-party platforms (Meta for WhatsApp and Messenger, email providers) on your behalf, using credentials you authorize. Use of those platforms is also subject to their own privacy policies.
We retain your account and conversation data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.
You may access, correct, or delete your personal data by contacting us at the address below. You may also disconnect any channel at any time from your dashboard.
Questions about this policy can be sent to hello@threadline.example.